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24-05-2024

12:00:AM

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GS 2 : [Governance]

                 


Consumer Protection Act, 2019:

Enactment Date:

August 9, 2019

Act Year:

2019

Short Title:

The Consumer Protection Act, 2019

 

Long Title:

An Act to provide for protection of the interests of consumers and for the said purpose, to establish authorities for timely and effective administration and settlement of consumers’ disputes and for matters connected therewith or incidental thereto

Ministry:

Ministry of Consumer Affairs, Food and Public Distribution

Department:

Department of Consumer Affairs

 

Consumer Rights

  • Right to Safety: Consumers have the right to be protected against goods and services that may be hazardous to their health or safety.
  • Right to Information: Consumers have the right to receive accurate and complete information about products and services, enabling them to make informed choices.
  • Right to Choose: Consumers have the right to choose from a variety of goods and services at competitive prices.
  • Right to be Heard: Consumers have the right to be heard and to have their grievances addressed by businesses and regulatory authorities.
  • Right to Seek redressal: This means the right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers. It also includes the right to fair settlement of the genuine grievances of the consumer.
  • Right to Consumer Education: This means the right to acquire the knowledge and skill to be an informed consumer throughout life. Ignorance of consumers, particularly of rural consumers, is mainly responsible for their exploitation. They should know their rights and must exercise them. Only then real consumer protection can be achieved with success.


GS 3 : [Indian Economy: Banking Sector & NBFCs; Growth & Development]